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FAQ's

Shipping

Our goods are handmade, please allow 10-14 business days for your order to be fulfilled & ready to ship. All merchandise is shipped via USPS. If you need a rush order, please contact us with your request before ordering. There may be additional cost for shipping and handling. Thanks for understanding.

Other Common Questions:

My favorite item is sold out. When will you get more?
Each of our creations are limited edition. Our "hunt & gather" method, is not the most streamlined process, but it sure is fun--that's why we do this. So...when you see something you like, add it to your cart and be sure to checkout!

Do I have to have a PayPal account to make a purchase?
Oh heavens no, BUT all online transactions are handled via PayPal, which is a secure and trusted company. You do NOT need to have an existing account with PayPal nor do you need to sign up for one when purchasing from bink & boo. You only need a valid credit card (Visa, Master Card, Amex, or Discover). We chose PayPal because it's safe, secure and trusted, for you and we (wink).

Do you have a return policy?
We want you to be happy with your purchase, but for some reason if you are not please contact us immediately. Exchanges are accepted within 7 days from ship date (on all items with the exception of ankle biters) and must be returned in original packaging, in salable condition, and accompanied by a return authorization issued by bink & boo. Sorry, no returns. Unauthorized exchanges will not be processed.  We do not process merchandise returns purchased through an independent retailer.

Please remember that our merchandise is individually handcrafted and items may vary slightly, and sizing is approximate. Our goods are individually handmade; therefore, our items may not be exactly as pictured. Exchanges based on this will not be granted. 

All custom orders (either requested or purchased via instagram) are final sale. NO exchanges.

Do you accept custom orders?
At this time we do not, but shoot us an email and we can add you to our wait list for custom orders.

What do you mean by "repurposed" fabrics?
Many of our goods are made from vintage: tea towels, dresses, scarves, yardage, quilts.... You get the idea. We triple wash all of our fabrics.  Our bibs are backed with a 100% cotton chenille, and our booties are padded with a bamboo/cotton batting and lined with organic cotton.